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Sustainability Report 2015 of the MEGGLE Group

36 4.3 Customers 4.3.2 Service and user support Even the safest and highest quality products are worthless for custom­ ers, if they are left alone with them. Real added value is created by offering accompanying services and additional support. This is why we pay close attention to providing perfect service for our products, for instance, the wealth of information on our website. Customers can also contact us by Facebook, or via one of the customer forums, to discuss new ideas or provide critical feedback. What also makes our service so special is the user and application support in the business-to-business field for specialities and systems. This is a two-stage process: when contacted for the first time, we offer extensive advice about the properties of a particular product and how it can be used in the production process or application. During the joint development phase, after delivery, and throughout the entire lifecycle, our specialists will work on-site to ensure that the product is aligned perfectly to the specific requirements. The pharmaceutical field and its highly complex products requires a lot of support because of safety issues. This is why MEGGLE employs application consultants, not only at its offices in Wasserburg but also in our regional and national offices; these men and women have close professional ties with this sector and the strict safety and quality standards. Better support creates added value Application support in the pharmaceutical field 364.3 Customers

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